🧠 Solve a Problem | Search by: 📍State | 🔑 Keyword | 🎓Learning Path
Here’s a dirty little secret about the title industry:
We don’t hate technology.
We hate broken technology.
If you’ve been in this business for more than a few years, you’ve probably survived at least one implementation that promised to revolutionize your operation... and instead gave everyone three new passwords, two new spreadsheets, and one more reason to drink.
That’s not resistance to change.
That’s pattern recognition.
Most small and midsize agencies do not have an implementation team, project manager, process engineer, or change-management specialist. They have title people. Smart, capable title people who are already juggling deadlines, clients, compliance, funding, and fraud prevention.
Then a vendor drops in a new system and says, “Here’s the training portal. Good luck.”
That is where good technology goes to die.
Major operational changes fail when agencies underestimate the time needed for:
system setup and administration
Staff Communication & training
Workflow modifications
Documentation
And go-live support
required to make a new process stick. Staff fall back on the old workflow, management gets frustrated, and everyone concludes that title people are just “resistant to change.”
The truth is they were just unsupported.
Title Agencies aren’t resistant to change, they’re just traumatized by change that wasn’t properly supported.
The best title industry vendors understand that implementation is not a handoff. It is part of the product.
Deluxe Payment Exchange is a strong example. Instead of expecting agencies to redesign escrow operations around a new payment platform, Deluxe integrated with the title production systems teams already use, preserved familiar accounting and Positive Pay processes, and offered both eChecks and Print+Mail so agencies could adopt the new workflow gradually. They handled 90% of the change management process behind the scenes before an agent even signs up with them.
They understood that for title teams to successfully change their payment processing procedures they had to remove as much friction as possible. Deluxe gives title agencies that ability to onboard quickly, make small incremental changes to their processes and procedures, and expand usage as the process proves itself.
Whether it’s your payment processing, your search and examination, or your entire title production system, properly managed change means faster adoption, fewer workarounds, less staff frustration, and a much better chance that the technology actually delivers the promised result.
The secret every vendor should know?
Do not sell title agents change and leave them to manage the fallout.
Meet them inside their existing workflow. Remove as much implementation burden as possible. Help their people cross the gap.
Because in title, the vendor that makes change easier does not just win the sale.
They win a long term customer who spreads the word.
Stay Wicked,
Cheryl
Contact Me (or hit reply)
🐐 About Wicked Title | 🔔 Subscribe | 🛒 Shop | 📢 Be a Sponsor
**DISCLAIMER**
Title agencies should evaluate payment processes, escrow controls, security procedures, and regulatory obligations with their financial institution, underwriter, compliance advisors, and other appropriate professionals before implementation.
Content is for informational purposes, operational awareness and workflow strategy. While every effort is made to ensure accuracy, it is not meant to be a compliance directive or replace the specific legal/financial advice of your retained experts. As always evaluate new information & tools with your underwriter/attorney, accountant/financial advisor, IT/security team, and internal policies, as needed, before implementation.
This site is partially supported by sponsor ads and sponsored content.